Getting Started
We provide convenient methods to connect with a clinician from Nicklaus Children's Hospital and participate in a Telehealth consultation, accessible via iOS, Android, or the web. Upon scheduling your appointment, you'll receive an email and/or SMS text message containing the link to join your Telehealth session.
Nicklaus Children's Pediatric Virtual Care offers a straightforward and smooth process for patients and clinicians to connect through video calls. This application utilizes Zoom for its calls, so it's necessary to have the Zoom app installed from the App Store or Google Play Store to begin your Telehealth consultation.
Nicklaus Children's Pediatric Virtual Care via SMS/Mobile Device
1 - Nicklaus Children's Pediatric Virtual Care via SMS/Mobile Device
Click on the link you received via text message on your
mobile device. The link will only be accessible 2 hours before your scheduled
appointment time.
Download Zoom and Sign in
If you do not already have Zoom downloaded, follow the prompts to download the
application from your mobile device's Apple app store or Google Play store.
After Zoom is downloaded, open the application to continue.
2 - Enter the patient's date of birth as MMDD.
Enter the patient's date of birth as MMDD (Month and
Date) and click Authenticate.
For example: if your child's date of birth is August 15th, you will need to enter
0815.
Note:
You can select to change the language from English to Spanish or Creole.
3 - Confirm your Appointment details
Confirm your appointment details and click on Start Meeting.
4 - Please wait for Clinician
Please wait - once the clinician is ready for your appointment, they will let you
in to the virtual consult room.
5 - Click Wifi or Cellular Data to connect your audio
Click Wifi or Cellular Data to connect your audio, then click on OK so the
clinician can hear you.
6 - Your Telehealth consult has begun
Your Telehealth consult has begun, and the clinician will guide you through the
call.
7 - End Meeting
When finished, click on Leave and then click on Leave Meeting. You will be
disconnected from the Zoom meeting.
Nicklaus Children's Pediatric Virtual Care via Email
1 - Add future appointment to calendar:
When you receive the appointment confirmation via email, you will have the
ability to Add to Calendar for future appointment reminders:
2 - Click on the link in your email.
Click on the link in your email. The link will only be accessible 2 hours before
your scheduled appointment time.
3 - Enter the patient's date of birth as MMDD.
Enter the patient's date of birth as MMDD (Month and Date) and click
Authenticate.
For example: if your child's date of birth is August 15th, you will need to enter
0815.
Note:
You can select to change the language from English to Spanish or Creole.
4 - Confirm your appointment details
Confirm your appointment details and click on Start Meeting:
5 - If you have Zoom installed, click on Launch Meeting.
If you have Zoom installed, click on Launch Meeting.
If you do not have Zoom installed, click on Download Now or Join from Your
Browser.
6 - Please wait for Clinician
Please wait for the clinician to start the meeting.
7 - You will be directed to the waiting room.
Once the clinician is ready for your appointment, they will let you in to the
virtual consult room.
8 - Join with Computer Audio, or click on Phone Call and call in to the meeting.
Join with Computer Audio, or click on Phone Call and call in to the meeting.
9 - Your Telehealth consult has begun
Your Telehealth consult has begun, and the clinician will guide you through the
call. Be sure to turn on your microphone and camera.
10 - When finished, click on Leave and then click on Leave Meeting.
When finished, click on Leave and then click on Leave Meeting. You will be
disconnected from the Zoom meeting.